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Business Billing FAQ

You will receive an email each month that includes your bill summary and what payment method on file will be charged for the service. Keeping track of payments, current and past bills is easy with My Viasat.

 

To view your bill:

  1. Go to my.400online.net

  2. Enter your username and password
    Note: If you do not have a My Viasat account you will need to register your account using your account number. Your account number can be found at the top of your billing email.

  3. Click the Billing Tab

  4. Click View Bill for each statement you want to view 

The most common reasons your monthly bill amount might be different than last month include:

  • A promotional discount you were receiving has ended
  • You purchased more High-Speed Data during the last billing period
  • You changed your service plan
  • You changed your payment due date
  • An unpaid balance carried over from the previous month
     

Login to My Viasat to view your latest bill to learn more

To make a one-time payment:

  1. Login to My Viasat

  2. Click the Billing tab

  3. Click the Make a Payment button

  4. Enter the payment amount

  5. Select the payment method type
    Options include: current payment method, credit/debit card, or automatic checking withdrawals via Trustly.

    Note: If a new payment method is entered and you want to use that payment for future recurring payments, check the Save as Primary Payment Method box

  6. Click the Pay button

 

To update your payment method:  

  1. Login to My Viasat

  2. Click the Billing tab

  3. Click Change Payment Method

  4. Enter your payment details
    Options include: current credit/debit card or automatic checking withdrawals via Trustly

  5. Click Update Payment Method at the bottom
    Note: updating your payment method will not process a payment

  • We do not accept mailed check payments
  • Viasat accepts the following payment methods for business customers:
    • Major credit or debit cards
      • Visa
      • Discover
      • Mastercard
      • American Express
    • Bank Account (automatic checking withdrawals)

  • A payment confirmation email will be sent when a payment is processed.
  • If the payment fails, an email alert will be sent indicating the payment failed. 
  • To retry a payment or make changes to your payment method, simply login to My Viasat.

Yes, business customers can change their due date in My Viasat.

  • Important Reminder:
    • Changing your payment date will also change your data usage reset date.
    • You must have a valid payment method on file to make the change.
    • You will not be able to change the date again for the next 35 days.

 

To make a change:

  1. Login to My Viasat

  2. Click the Billing Tab

  3. Click Change Bill Date

  4. Read the business rules and if you agree click continue

  5. Select the new date and review the disclosures

  6. Click Confirm new bill date

  • If your account is suspended for non-payment, you will need to make a payment as soon as possible to resume your service.
  • Follow the make a one-time payment instructions above to make a payment.
  • Your service will resume in 1-3 hours, though often it is sooner. 
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855-313-4111