Energy Services customer support
Available to you around the clock and around the world.
Information to provide when reporting an issue:
- Name
- Phone Number
- Alternate Phone Number
- Email Address
- Company Name and Location of Site(s) involved
- Detailed description of the problem
A Customer Support Center (CSC) representative will provide an incident ticket number used to track the incident. The customer provided contact information will be used for the initial notification via email when the ticket is created.
Escalations occur at the discretion of the on-duty CSC Supervisor. Customers, Regional Leads and Sales can always contact the CSC at any time to escalate. Internal and external clients may request severity or impact escalations at any point they deem necessary through a CSC Supervisor.
Primary Contacts:
General Support Contact
Supervisor, Global CSC
Manager, Customer Support Center (CSC)
+1.281.674.0647
+1.346.383.5939
Email CSC Manager
Region-specific
24/7 Global
+1.888.974.4638
United States
+1.281.674.0130
U.S. Toll-free
+1.888.974.4638
CSC Email
gem-customercare@400online.net
For customers outside of the United States, you can call the following local numbers that will connect you to our Global CSC.
South America/Brazil
+55.11.3532.7770
UK
+44.1224.025220
Norway
+47.23.96.27.07
Qatar
+974.4458.6020
Qatar Toll-free
+974.800.6020
Dubai
+971.4.367.6010
Saudi Arabia
+966.13.510.6020
Oman
+968.800.78728 *
*can only be dialed from within the Oman calling region
Singapore / Asia-Pacific
+65.6016.2060
Australia
+61.8.6186.1795
Malaysia
+60.3.2028.7320
Brunei
+67.3422.7520
Thailand
+66.2026.1520